General Conditions of Sale

The conditions set out below govern the relationship between, on the one hand, the company Alfa Flor, hereinafter referred to as “the Seller” (R.C.S Paris 333 567 725), and on the other hand, any person wishing to make or making a purchase via the website www.alfaflor.com, hereinafter referred to as “the Buyer.” These conditions apply to mainland France as well as to countries where Alfa Flor conducts sales and deliveries.

The website www.alfaflor.com is an online store specializing in flame retardant products. The Buyer accepts these terms and conditions of sale, without which their order cannot be validated.

Orders –

The descriptions and characteristics of the products listed on the website are for informational purposes only. The Seller reserves the right to make modifications without altering the essential features of the products.

Orders noted by the Seller do not constitute implicit acceptance of delivery or conditions. Any order will only be recorded if the recipient is clearly identified and payment is considered secured, whether placed through the website, by email, or by phone.

The Seller declines all responsibility for any potential damage that may arise from the use of its products on goods. Buyers are advised to conduct prior testing.

Alfaflor labels its products with a batch control sticker. The removal, destruction, or alteration of this label, indicating that the product has been opened, will void the Buyer’s right to a refund.

Product Compliance –

Alfa Flor ensures that the products it markets comply with applicable laws, regulations, and standards in France.

For countries other than France or French overseas territories, it is the Buyer’s responsibility to verify and ensure compliance with the specific legal and regulatory requirements of their own country.

Prices and Payment Terms –

The Seller’s prices are listed in EURO (€) and exclude VAT. Prices do not include VAT, delivery costs, cash-on-delivery fees, or bank charges. Prices are ex-works (departure from our warehouses). Prices remain valid for one month, in accordance with Article 121-18 5° of the French Consumer Code. This one-month validity also applies to our quotes and proposals.

For countries outside French territory, invoicing is tax-free. The Buyer is responsible for any applicable VAT in the delivery territory.

Prices listed on an official purchase order registered on alfaflor.com formally bind both contracting parties. For any order placed via another channel, the applicable prices and delivery times will be those specified in the acknowledgment of receipt sent to the Buyer or on the corresponding quote.

By agreement, and unless the Seller grants an extension, non-payment on the due date will result in legal action. The Buyer will also be subject to a penalty of 15% of the unpaid amount, in addition to legal fees and applicable interest.

The Seller retains ownership of the goods until full payment is received, in accordance with Law No. 80-335 of May 12, 1980.

The Seller reserves the right to refuse an order from a Buyer with outstanding payments or an ongoing payment dispute.

The Buyer guarantees that they have the necessary authorization to use their chosen payment method and acknowledges that the information provided constitutes proof of consent to the sale and the corresponding payment. In case of credit card payment refusal or non-payment, the Seller reserves the right to suspend or cancel the order and its delivery.

Refusal of Delivery –

Alfaflor reserves the right to refuse delivery of any order in case of concerns related to payment, particularly when payment is made through means other than bank transfer or credit card.

Retention of Title Clause –

In accordance with the Law of May 12, 1980, Alfa Flor retains ownership of the goods until full payment is received. If payment is not made, Alfa Flor reserves the right to reclaim all delivered goods or conduct a partial recovery in case of incomplete payment.
Any associated risks or recovery costs will be borne by the Buyer. Additionally, in case of non-payment, a penalty will be applied at the legal interest rate in force until the goods are returned or fully paid for.
Despite this clause, the Buyer assumes full responsibility for the delivered items, including risks of loss or damage.
The sale will be automatically canceled at the Seller’s discretion, and any deposits made will remain with the Seller as compensation for the Buyer’s use of the goods or to cover potential resale losses.

Delivery –

Delivery will only be made once payment has been confirmed by the Seller. Shipping and delivery times are provided for information purposes only and are non-binding. A delay does not entitle the Buyer to compensation, penalties, or order cancellation. Deliveries may be made partially or in full.

Products are shipped at the recipient’s risk once handed over to the carrier by Alfaflor.

If, at the time of delivery, the original packaging is damaged or opened, and the product appears damaged, the Buyer or their representative must refuse delivery. The Buyer must immediately inform the Seller by phone at +33 (0)1 40 20 02 96 or by email at info@alfaflor.com.

If the Buyer fails to report the issue at the time of delivery, their claim will not be considered, and the Seller will be released from any liability. Once the Buyer signs the delivery note, the Seller considers the verification process complete.

The Buyer certifies the accuracy of their delivery address at the time of ordering. In case of delays or delivery failures, the Seller is not liable for any damages.

Right of withdrawal –

No complaints regarding the goods sold will be accepted after a period of 14 days following the delivery date (with the delivery date of the package serving as proof). Once the decision to withdraw has been communicated, the buyer must return the products within 14 days in their original, previously unopened box. Returns will only be accepted and refunded if the products are sent back in their original, sealed packaging. The seller reserves the right to refuse the return if it is found that the product packaging has been opened. This measure ensures that the products have not been altered by a third party.

The buyer assumes, on behalf of the seller, all risks related to damages caused to or suffered by the goods as soon as they are made available.

Force majeure, as well as any events beyond the control of both parties that hinder production, supply, transportation, or the consumption of goods or raw materials necessary for their manufacture, shall be deemed to render the contract unenforceable.

Return costs are entirely the responsibility of the customer.

In the event of absence during delivery or if the collection deadline at a parcel relay is exceeded, an administrative fee of €9.90 (excluding tax) will be applied in addition to new shipping costs.

Liability –

Regarding the products sold, the company Alfa Flor is bound by a legal obligation of means and in no case by an obligation of results. This same obligation of means applies at all stages of the order process, and Alfa Flor cannot be held liable for any damage, inconvenience, or harm suffered, including those resulting from the use of the internet, external intrusions, or the presence of computer viruses. More generally, the company cannot be held responsible for any events classified as force majeure according to case law.

Alfaflor cannot be held liable for any compensation to the buyer or to third parties for the consequences of using the goods, including direct or indirect damage, personal injury, damage to property unrelated to our equipment, loss of profits, financial losses, or damages originating from or resulting in the deterioration or loss of data recorded by the user or installer.

Jurisdiction –

Transactions carried out by Alfa Flor on all its sales sites are governed exclusively by the Laws, Customs, and Regulations of French Law. Alfa Flor also undertakes to comply with all provisions of the Consumer Code relating to distance selling to professionals (B2B), which shall supplement any points not defined above.

In the event of a dispute, and if the buyer has the status of a merchant, the Commercial Court of Paris (75 – France) shall have exclusive jurisdiction, or its Court of Appeal, notwithstanding multiple defendants or the nature of the legal action taken.